Privacy Policy

1. Overview

Poojalaya ("we", "us", "our") respects your privacy. This policy explains what information we collect through poojalayamart.com (the "Site"), how we use it, and the choices you have.

2. Information we collect

Information you give us directly — your name, phone number, delivery address, order details, and any message content — when you use our contact form, WhatsApp, phone, or email to reach out or place an order.

Cart information — the products and quantities you add to your cart are stored only in your browser's local storage, so your cart is remembered between visits on the same device. This information stays on your device and is never sent to us unless you choose to send it, via the WhatsApp order link.

We do not run a checkout or payment system on this Site, so we never collect or store card, bank, or wallet details through poojalayamart.com.

3. How we use your information

We use the information you share with us to confirm and fulfil your order, coordinate delivery, respond to enquiries, and — only if you've asked to hear from us — share occasional updates about new products or collections.

4. How we share your information

We share delivery details with our courier partners solely to get your order to you. If you contact us over WhatsApp, that conversation is also subject to WhatsApp/Meta's own privacy policy, since it runs on their platform, not ours.

We do not sell, rent, or trade your personal information to any third party.

5. Cookies & local storage

This Site does not use tracking cookies or third-party analytics. The only browser storage we use is local storage to remember your cart — it isn't used to track you across other sites.

6. Data retention

We keep order and enquiry details only for as long as needed to fulfil your order, handle any follow-up, and meet our bookkeeping or legal obligations, after which we delete or anonymise it.

7. Your rights

You can ask us to tell you what information we hold about you, correct it, or delete it, at any time, by emailing info@poojalayamart.com. We'll respond as soon as we reasonably can.

8. Children's privacy

This Site is not directed at children, and we do not knowingly collect information from anyone under 13.

9. Changes to this policy

We may update this policy as our practices evolve. The latest version will always be posted on this page, and it takes effect as soon as it's published.